How Enable Group Subscription BuddyBoss Platform

Introduction

This article explains how the group subscription feature works on the BuddyBoss Platform. With group subscription enabled, users are notified whenever there is a new activity post or discussion in any group they are subscribed to. This functionality increases engagement across your social groups by allowing users to select their preferred notification type—whether via Web, Email, or App.

Step-by-Step Instructions

Step 1: Configure Group Subscription Settings

1. Open your Dashboard and navigate to BuddyBoss > Settings > Groups.
2. Under the Groups settings, locate the Subscription option and enable it.

Step 2: Understand Automatic Subscription and Unsubscription

1. Members are automatically subscribed to a group when they:
   • Join a public group
   • Accept an invitation to join a group
   • Are accepted into a private group
2. Conversely, members are automatically unsubscribed if they:
   • Leave the group
   • Are removed from the group

Step 3: Manage Notification Settings

1. Go to Profile > Account > Notification Settings.

2. Locate the new notification types under Social Groups:
   • New post in a group you’re subscribed to
   • New discussion in a group you’re subscribed to

Step 4: Manage Subscriptions Across Platforms

1. Members can manage their subscriptions via their Profile page under Forums > Subscriptions.
2. For a comprehensive view, navigate to Account Settings > Notification Settings > Subscriptions on both the Web and the App.
3. To unsubscribe, simply click the “X” button next to the group name.

4. Once unsubscribed, a confirmation message will appear at the bottom of the screen. 

Troubleshooting & FAQs

Q: What should I do if I’m not receiving notifications after subscribing?
A: Verify that the Subscription option is enabled in BuddyBoss > Settings > Groups and that your notification settings under Profile > Account > Notification Settings are correctly configured.

Q: How can I confirm my subscription changes?
A: After unsubscribing or subscribing, check for the confirmation message at the bottom of the subscription management page. Additionally, simulate a new group post or discussion to verify that notifications are working as expected.

Q: What if I accidentally unsubscribe from a group?
A: You can easily re-enable notifications by visiting the group and clicking on the Bell icon to subscribe again.

By following these instructions, you can effectively manage group subscriptions on the BuddyBoss Platform. This setup ensures that users receive timely notifications about group activities, ultimately boosting engagement and communication.

We’re always happy to help with questions you might have! Search our documentation, contact support, or connect with our sales team.