If you see a message stating “Google couldn’t verify your identity,” your Google Play Developer Account has been restricted. Below are examples of what this looks like:
Note that when creating a new Google Play Console account, Google requires verification of the account owner’s identity. This verification process depends on the type of account:
- Individual Account: Requires personal identification documents.
- Organization Account: Requires business-related documentation (such as legal business registration details).
To complete the verification process, the account owner must:
- Submit their personal information and upload the required documents.
- Ensure that the details provided in the form match exactly with the uploaded documents.
Here’s a reference article that can guide you through:
Verify your developer identity information – Play Console Help
Meanwhile, here’s a Google Support thread related to the above issue:
Google couldn’t verify your identity – Google Play Developer Community
Since this process involves personal and business information, it must be handled directly by the developer or account owner. Following the correct steps should help resolve the verification issue.
