How to Configure Activity Emails on BuddyBoss

Introduction

This explains how to customize the emails sent for activity posts on the BuddyBoss Platform. You will learn how to enable necessary settings, reference the email tokens guide, modify notification templates, and revert changes if needed. These steps ensure that your notifications are clear, accurate, and aligned with your site’s branding.

Step-by-Step Instructions

Step 1: Enable Activity Feed

1. Open your WordPress Dashboard and navigate to BuddyBoss > Components > Activity.
2. Confirm that the Activity Feed is enabled because email notifications rely on these activity events.

Step 2: Reference the Email Tokens Guide

1. Go to BuddyBoss > Help and click on BuddyBoss Platform > BuddyBoss Emails 

2. Click Email Tokens.

3. Locate the Activity section to view all available tokens for different activity events (e.g., status updates, mentions).

Step 3: Identify the Email Template

1. Go to BuddyBoss Dashboard > Emails.

2. Select the specific email template you wish to modify (such as a notification for a status update or mention). Click Edit.
3. Review both the styled HTML version and the fallback HTML version for non-HTML email clients.

Step 4: Edit the Email Content

1. Modify the email subject and content using the appropriate tokens (such as poster name and site name) to ensure the message accurately reflects the activity event.
2. Retain all necessary details and logical references to the email tokens.

Step 5: Save Your Customizations

1. Click the Update button to update your email templates.
2. Test the notifications by triggering the corresponding activity event to verify that the emails display as intended.

Step 6: Revert Customizations

1. Navigate to BuddyBoss Tools > Repair Community in your WordPress Dashboard.
2. Click Reset Emails and run Repair Items to restore the original email templates.

Troubleshooting & FAQs

Q: What should I do if my email customizations aren’t working as expected?
A: Ensure you are using the correct email tokens and that the Activity Feed is enabled. If issues persist, revert to the default templates using the Repair Community tool.

Q: How do I verify that my changes have been applied correctly?
A: Trigger the relevant activity event (e.g., a status update or mention) and review the email to ensure it reflects your customizations accurately.

By following these instructions, you can effectively configure activity emails on the BuddyBoss Platform, ensuring that your notifications are both functional and aligned with your branding. This setup empowers you to deliver timely, relevant updates to your users while maintaining control over the communication process.

We’re always happy to help with questions you might have! Search our documentation, contact support, or connect with our sales team.