Contact Us

Questions, comments, or concerns? We’re here to help!

I have a technical question

If you’re already a customer, the fastest way to get help is through our support ticketing system.

I have a basic question

Have a pre-sales question or general question about how our site / service works?

Fill out the contact support form

Name(Required)

Email(Required)

Website URL (if any)

Which product are you contacting us about?(Required)

Specify Other Product(Required)

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For Agency

Your organisation name(Required)

Your position at the Organisation(Required)

What does your company do?(Required)

Do you already own any BuddyBoss products/services?(Required)

Yes

What BuddyBoss products/services do you already have?(Required)

BuddyBoss Theme & BuddyBoss Platform Pro

BuddyBoss Platform

BuddyBoss App

Done-For-You Web

Done-For-You App

Other (please specify)

Specify the BuddyBoss products/services you already have:(Required)

What's the main goal of this project?(Required)

Describe the project in a few sentences:(Required)

Who is your target audience?(Required)

What's your ideal project timeline?(Required)

What's your budget range?(Required)

Below $1,500

$1,500 - $5,000

$5,000 - $10,000

$10,000+

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For Agency Below $1500 Budget

Thank you for your inquiry. Our agency's minimum project budget is $1,500. Please review our available products and services. We welcome future inquiries should your budget change.

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For Agency Above $1500 Budget

Anything else we should know?

We appreciate your interest! Click Submit to book a consultation and discover how our agency specialists can customize our services to achieve your specific goals.

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For Non Agency

What can we help you with?(Required)

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For Presale Questions

What would you like to know?(Required)

We do not offer a free trial for the BuddyBoss Theme or BuddyBoss App. However, both come with a 14-day Money-Back Guarantee, allowing you to test the product risk-free.

If it doesn’t meet your needs, you can request a refund within 14 days of purchase.

For more details, you can review our Refund Policy here: BuddyBoss Refund Policy.

If you have any questions, please provide them in the Comment or Message field below, and our Support team will be happy to assist you!

You can find our Server Recommendations here: BuddyBoss Server Requirements.

This guide provides the necessary specifications to ensure optimal performance for your BuddyBoss setup.

If you have any questions or need further assistance, please provide details in the Comment or Message field below, and our Support team will be happy to help!

Yes! We offer an Affiliate Program where you can earn commissions by referring customers to BuddyBoss.

You can learn more and sign up here: BuddyBoss Affiliate Program.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

We're sorry, but we currently do not offer phone or live chat support. However, our Support team is available to assist you through our online support system.

Please provide your inquiry in the Comment or Message field below, and we’ll be happy to help!

Our products are available through a yearly subscription for the BuddyBoss Theme and a monthly or yearly subscription for the BuddyBoss App.

You can view the full pricing details here: BuddyBoss Pricing.

If you have any questions, please provide them in the Comment or Message field below, and our Support team will be happy to assist you!

Our BuddyBoss Theme and BuddyBoss Platform are not yet 100% compatible with a multisite setup. However, you may try and see how it works for your use case.

To set up WordPress Multisite, follow this guide: How to Install and Set Up WordPress Multisite.

🔹 Important Notes:

✔️ If you have a 1-site license, activate it on the main network (network activate). This ensures updates apply to all subsites running BuddyBoss Platform, even without activation on each subsite.

If you have any questions or need further assistance, please provide details in the Comment or Message field below. Our Support team will be happy to assist you!

Yes, you can use other WordPress themes with the BuddyBoss Platform. The platform is designed to be theme-independent, meaning it can work with most generic WordPress themes.

🔹 Important Considerations:

✔️ The theme you choose must support Nouveau templates for full compatibility.
✔️ Some third-party themes may not support all BuddyBoss layouts and features.
✔️ The BuddyBoss Theme is specifically designed to work seamlessly with the BuddyBoss Platform and ensures full functionality.

If you have any questions or need assistance, please provide details in the Comment or Message field below. Our Support team will be happy to help!

We're sorry, but our demo site is quite large, making it impractical to import everything. Additionally, we are unable to redistribute the images used in our demo.

However, we provide extensive tutorials to help you configure the BuddyBoss Theme and BuddyBoss Platform:

If you need further assistance, please provide details in the Comment or Message field below. Our Support team will be happy to help!

We do not currently offer a lifetime deal.

Our products are available through:

✔️ Yearly subscription for the BuddyBoss Theme
✔️ Monthly or yearly subscription for the BuddyBoss App

You can check our latest pricing details here: BuddyBoss Pricing.

If you have any questions, please provide them in the Comment or Message field below, and our Support team will be happy to assist you!

We currently do not offer a specific discount for non-profits.

However, our BuddyBoss Theme is already available at a discounted price. You can check the latest pricing here: BuddyBoss Pricing.

If you have any questions, please provide them in the Comment or Message field below, and our Support team will be happy to assist you!

Here’s what’s included with each BuddyBoss product purchase:

✔️ BuddyBoss Theme – Includes:

BuddyBoss Theme
BuddyBoss Child Theme
BuddyBoss Platform Pro plugin
BuddyBoss Platform plugin

✔️ BuddyBoss Platform Pro – Includes:

BuddyBoss Platform Pro plugin

✔️ BuddyBoss App – Includes:

BuddyBoss App plugin

🔹 Note: Third-party plugins such as LearnDash and MemberPress are not included and must be purchased separately.

If you have any questions, please provide them in the Comment or Message field below, and our Support team will be happy to assist you!

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For Subscription Questions

What would you like help with in your account?(Required)

To upgrade your BuddyBoss Theme to a higher plan, follow these steps:

1. Log in to your BuddyBoss account
2. Go to Subscription > Themes and Plugins.
3. Click the Upgrade dropdown next to your product and select your desired plan.

The system will automatically calculate the price difference based on your current subscription usage. You'll only pay the adjusted amount after deducting the used portion from your original payment.

If you need further assistance, please provide details in the Comment or Message field below. Our support team will be happy to help!

We can assist you with downgrading your plan or product.

Please provide details in the Comment or Message field below, including the product you'd like to downgrade and the desired plan. Our Support team will review your request and assist you as soon as possible.

To download an invoice for your payment, follow these steps:

1. Log in to your BuddyBoss account
2. Click My Account.
3. Go to the Orders tab.
4. Locate the order for which you need the invoice.
5. Click Download Invoice.

If you need further assistance, please provide details in the Comment or Message field below, and our Support team will be happy to help.

To cancel your subscription, follow these steps:

1. Log in to your BuddyBoss account
2. Click My Account.
3. Navigate to the Orders tab.
4. Locate the order you want to cancel.
5. Click the Cancel button.

🔹 Important: You can only cancel an order if its status is Pending Payment. Canceling the order will automatically cancel the associated subscription.

If the Cancel button is not available, please provide details in the Comment or Message field below, and our Support team will assist you

If you're having trouble logging in, try these steps:

1. Go to the BuddyBoss login page.
2. Click Forgot Password and enter your account email.
3. Check your inbox and spam folder for the password reset email.
4. Follow the instructions to reset your password.

🔹 Troubleshooting Tips:
✔️ Make sure you're using the correct email associated with your BuddyBoss account.
✔️ Double-check for any typos in your email address.

If you're still unable to log in or are not receiving the reset email, please provide details in the Comment or Message field below. Our Support team will be happy to assist you.

Subscription transfers are available with some limitations:

✔️ BuddyBoss Theme – Single-site licenses can be transferred.
❌ Multisite licenses (e.g., 5-site license) cannot be split—you can only transfer the entire license.
❌ BuddyBoss Theme Lifetime License & BuddyBoss App subscriptions cannot be transferred.

If you'd like to proceed with a transfer, please provide details in the Comment or Message field below, and our Support team will be happy to assist you.

To change your email address, follow these steps:

1. Log in to your BuddyBoss account
2. Click on Settings (found in the upper right corner under your avatar).
3. Update your email address and click Save Changes.

If you're unable to change your email or need further assistance, please provide details in the Comment or Message field below. Our Support team will be happy to assist you.

To deactivate your license key, follow these steps:

1. Log in to your BuddyBoss account at https://www.buddyboss.com/.
2. Go to Subscriptions > Themes and Plugins
3. Find the license you want to deactivate.
4. Click Deactivate next to the corresponding site.

If you need further assistance, please fill out the Comment or Message field below, and our Support team will be happy to help.

To add a new payment method, follow these steps:

1. Log in to your BuddyBoss account at https://www.buddyboss.com/.
2. Go to Billing.
3. Click Add Payment Method and enter your new payment details.
4. Tick the "Update the Payment Method used for all of my active subscriptions" button.
5. Click the Add Payment Method button to save the changes.

If you need further assistance, please fill out the Comment or Message field below, and our Support team will be happy to help.

If your payment didn't go through, please try the following:

1. Check Your Payment Method – Ensure your card or PayPal account has sufficient funds and is not expired.
2. Try a Different Payment Method – If possible, use another card or payment option.
3. Try a Different Browser – Sometimes, browser settings or extensions can interfere with the payment process.

If the issue persists, please fill out the Comment or Message field below, and our Support team will assist you.

While your website will remain functional with an expired BuddyBoss license, you'll lose access to Platform Pro features (Zoom, Polls, Scheduled Posts, etc.), vital updates, and support, posing potential security risks. Importantly, your BuddyBoss App will cease to function entirely. Renewal or repurchase of the license is required to regain full access.

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Done For You Services (DFY)

How can we assist you with our Done For You Services (DFY) services?(Required)

It's a service where BuddyBoss' expert team handles the setup of your online platform (e.g., e-learning, community, membership site) or mobile app, allowing you to focus on your content and growth.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

It typically involves questionnaires to gather your requirements, followed by the BuddyBoss team building and configuring your platform, with opportunities for your feedback and revisions.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

Efficient delivery is our priority. With complete information, we can finish the project in a week. Otherwise, expect 2-4 weeks, assuming timely feedback.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

This service focuses on building your website using the BuddyBoss theme and related WordPress configurations.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

BuddyBoss creates custom designs based on your needs. To ensure we meet your expectations, we ask for site examples and detailed design parameters.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

Yes, BuddyBoss ensures that the websites we build are responsive and function well on mobile devices.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

You own the website once it's completed and handed over.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

No, BuddyBoss does not provide hosting, but we can offer recommendations.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

This service covers the setup and configuration of your BuddyBoss mobile app, including branding, design, and app store publishing.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

Aside from a BuddyBoss App subsscription, you will also be asked to provide BuddyBoss with administrative access to your Apple and Google developer accounts, as well as access to your Firebase projects.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

BuddyBoss publishes your app for you, directly to your Apple and Google app store accounts. We review it first, handle the submission process, and help with any app store questions or issues.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

No, it's not included. You'll need to purchase a license separately or use an existing one.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

We currently offer the 'Done For You' service in English. To translate your site, you can use WordPress translation plugins like WPML after it's built.

If you have any questions, please provide details in the Comment or Message field below, and our Support team will be happy to assist you!

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For Refund

We're sorry to hear you'd like a refund. Our standard refund policy covers purchases made within 14 days.

Is your purchase within this period?(Required)

Yes

Our standard refund window is 14 days, we will still review your request, but cannot guarantee a refund.

Why did you request a refund?(Required)

Missing feature(s)

I'm having technical problems

I will be using another BuddyBoss license / subscription / account

Switching to a different solution

My website no longer exists / business closed

No longer using WordPress for my website

It's too expensive

Others, please specify

What feature/s are you looking for?(Required)

What technical problems are you having?(Required)

Which license or subscription will you be using?(Required)

Which solution will you be using for your website?(Required)

Please describe why you're requesting a refund?(Required)

Would you like to explore potential solutions with our Customer Success team before processing your refund?(Required)

Yes

Let's solve this together! Click Submit to schedule a call and explore solutions with our Customer Success team.

What do you like about BuddyBoss?(Required)

How can we improve BuddyBoss?(Required)

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Feedback or testimonial section

Click Here to tell us about your experience.

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Feature request

For feature requests, please visit our Roadmap

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Vulnerability

To report a security vulnerability, please use the form here: Report a Security Vulnerability

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Issue Description

Please describe your issue or question. Be brief but detailed. If you are contacting us about an issue, please provide steps to reproduce(Required)

Please provide us with as much detail as possible and our Support team will be happy to help you

Name

This field is for validation purposes and should be left unchanged.

The #1 Community & Course Platform for WordPress

Join thousands of creators and educators building successful online communities.

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Done For You Service

BuddyBoss Web Included

BuddyBoss App Included

Done For You Web & App Included

$1200+ Tools & Plugins Included

Contact Us

I have a technical question

I have a basic question

Fill out the contact support form

For Agency

For Agency Below $1500 Budget

For Agency Above $1500 Budget

For Non Agency

For Presale Questions

For Subscription Questions

Done For You Services (DFY)

For Refund

Feedback or testimonial section

Feature request

Vulnerability

Issue Description

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